Crimsafe Warranty and Care Guide
Crimsafe Products manufactured by Stan Bond are a great investment in Security for your family. Once installed your investment requires on-going basic maintenance to ensure that it keeps providing a beautiful look and great security.
Instructions for Care
Crimsafe mesh is highly corrosion resistant, however, all mesh can trap airborne dirt and impurities, and over time these can give it a stained appearance. Staining of the mesh coating caused by a combination of salt, moisture and airborne impurities may result in reddish marks (airborne impurities) or ‘fluffy’ white marks (salt build up).
Be assured – Crimsafe mesh does not rust. It is made from 304 Grade Stainless Steel, which on its own has a lifespan of approximately 65 years. Crimsafe mesh is then coated with a high-quality powder coating to further protect and enhance the finished product.
Regular maintenance involves a wash down of frames and mesh with Crimsafe Wash and Wax (or a regular car wash and wax) in warm water using a soft bristle brush (bannister brush), followed by a clean water rinse.
Use this table as a guide to how frequently you should clean your Crimsafe product.
IMPORTANT: Failure to adhere to this cleaning schedule will void the Crimsafe product warranty.
The Crimsafe General Warranty
Who Is Covered By The Warranty?
Crimsafe Security Systems warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation. If you sell the property this warranty is not transferable.
What Is Not Covered By The Warranty?
This warranty does not apply to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and doors closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.
Limitations Of The Warranty
The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty, Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.
What To Do If You Need To Make A Claim
The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Licensee that supplied and installed the Crimsafe products. We will require you to provide your original Invoice as proof of purchase in order to process a claim.
Finally – and this is Important:
In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out within this website.
If you want to find out more about Crimsafe Security Doors for your home or business click here.